Kshawn Jsq
map-marker South Lake Tahoe, California

Excellent GoSkate

Excellent Go Skate Experience. Our Family Was Visiting in the West Palm Beach area, this summer for 3 weeks, and my 2 boys, Will and Owen worked With Sam P., for 6 1hr sessions, on Saturday mornings. Both have been into skateboarding for many months, but also intimidated by skateparks, and frustrated, they cant Ollie, even though they watch you tube clips, hours a day....Bottom Line is Sam, did wonders with the kids confidence, and was very patient with them....they looked forward to their lessons, and learned a great deal. We will be using go skate in the future, and thanks to Steve and Rob, for all your help.
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KSF F
map-marker Fort Worth, Texas

GoSkate.com will steal your money

WARNING! This company is designed to steal your money. We bought lessons from GoSkate for our son's birthday. Steve Seminara, Sales with GoSkate was more than happy to take our credit card number and setup a schedule. We had our son's birthday on a Saturday and GoSkate suggested lessons on Sunday morning. The Friday before Robert Guirola, Dir. Of Staffing with GoSkate had a conference call with the instructor Jimmy Flag and my wife to confirm the days and time for the first lesson. Our son excited about his lessons and was up Sunday ready to go but no instructor showed up. Robert returned our numerous calls Monday and rescheduled lessons with a new instructor Dean. The next lesson was to be on our son's actual birthday and once again had a conference call with Robert and Dean to confirm the date. This time my wife asked Dean to call us before the lesson time if he could not make it. Not expecting it to happen a second time my son was up and ready to go but no instructor showed up. We made calls to Robert but we got voicemail. Steve Seminara answered his call and said this was unacceptable and said we would be getting a call shortly from Zach Crafts the Director or Services. We never received that call back. About an hour after the lesson were supposed to occur I received texts from Dean saying he was sorry and he knew he was getting fired but he couldn't make it. We worked with Dean and said if he could be reliable for the rest of the lessons we would continue with him. We rescheduled for Saturday morning but this time Dean texted me at 10:20pm Friday saying he could not make it. At this point we wanted our money back. My wife called GoSkate and spoke with a Kevin about the refund for no services. Kevin laughed at us and said "I can't believe we don't give more refunds with the type of instructors we have" he then gave us Zach's number. When we spoke to Zach he said he would note our refund "Request". When my wife asked how soon the refund would be made he said "Well we actually have a no refund policy". When I told him this was not on GoSkate's website or on the email confirmation of payment. Zach said the customers have to request GoSkate's return policy. It was evident that the person Zach was very young. We said we would just work with our credit card company and dispute the debit. Zach then told us they do this all the time so they will just recharge our card again. This is when Zach started having a disrespectful attitude so I asked for his manager and his reply was he has no manager. My wife asked for the owners Rob Dunfey's number and Zach said he doesn't take calls from his customers. If you do not want to disappoint your child then save your time and money and stay away from GoSkate.com.
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Anonymous
map-marker Fort Worth, Texas

GoSkate.com is a rip off.

WARNING! This company is designed to steal your money. We bought lessons from GoSkate for our son's birthday. Steve Seminara, Sales with GoSkate was more than happy to take our credit card number and setup a schedule. We had our son's birthday on a Saturday and GoSkate suggested lessons on Sunday morning. The Friday before Robert Guirola, Dir. Of Staffing with GoSkate had a conference call with the instructor Jimmy Flag and my wife to confirm the days and time for the first lesson. Our son excited about his lessons and was up Sunday ready to go but no instructor showed up. Robert returned our numerous calls Monday and rescheduled lessons with a new instructor Dean. The next lesson was to be on our son's actual birthday and once again had a conference call with Robert and Dean to confirm the date. This time my wife asked Dean to call us before the lesson time if he could not make it. Not expecting it to happen a second time my son was up and ready to go but no instructor showed up. We made calls to Robert but we got voicemail. Steve Seminara answered his call and said this was unacceptable and said we would be getting a call shortly from Zach Crafts the Director or Services. We never received that call back. About an hour after the lesson were supposed to occur I received texts from Dean saying he was sorry and he knew he was getting fired but he couldn't make it. We worked with Dean and said if he could be reliable for the rest of the lessons we would continue with him. We rescheduled for Saturday morning but this time Dean texted me at 10:20pm Friday saying he could not make it. At this point we wanted our money back. My wife called GoSkate and spoke with a Kevin about the refund for no services. Kevin laughed at us and said "I can't believe we don't give more refunds with the type of instructors we have" he then gave us Zach's number. When we spoke to Zach he said he would note our refund "Request". When my wife asked how soon the refund would be made he said "Well we actually have a no refund policy". When I told him this was not on GoSkate's website or on the email confirmation of payment. Zach said the customers have to request GoSkate's return policy. It was evident that the person Zach was very young. We said we would just work with our credit card company and dispute the debit. Zach then told us they do this all the time so they will just recharge our card again. This is when Zach started having a disrespectful attitude so I asked for his manager and his reply was he has no manager. My wife asked for the owners Rob Dunfey's number and Zach said he doesn't take calls from his customers. If you do not want to disappoint your child then save your time and money and stay away from GoSkate.com.
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Anna N Thr
map-marker London, England

Terrible service from Go Skate!

Updated by user Oct 12, 2011

UPDATE! Now they\'ve changed the refund policy on their website too - evidently they decided it was misleading too - so now they don\'t give refunds at all!! So I guess that means they can not show up as many times as they want and you still won\'t get your money back - sounds fair?

Original review Oct 08, 2011
I bought skate lessons for my son's birthday which were supposed to take place at the beginning of August, at home in the UK. They had 2 months to organise the lessons, but when I phoned the day before (after lots of other expensive calls to the US) they admitted they hadn't sorted an instructor. A couple of days later, they said they'd found one for me - turns out he lived 225 miles and 4 hours away, so strangely enough wasn't too keen to give the lessons. I was getting a bit fed up by this time so decided to ask go skate for a refund. The owner Rob Dunfey said I couldn't have a refund until I'd had '2 or more no shows from an instructor'. The next day was supposed to be the second lesson, so I did have 2 no shows, but I decided to give them one more chance to reschedule if Rob Dunfey phoned me to sort it out, and he agreed. He didn't call - and he won't give me a refund even though I'm entitled to one. I posted reviews on lots of sites saying how bad their service had been, and a couple of weeks ago Rob contacted me to say he would refund me if I took the reviews down. Trustingly I took down all the reviews I could, and said I would update ripoffreport and the BBB once I had my money back. Needless to say, no refund, and Mr Dunfey has £120 of my money for NOTHING! You'd expect better from a reputable company - all I've had from Go Skate is a series of non returned calls, emails that have gone unanswered, a complete lack of organisational ability and a company boss who seemingly doesn't care enough about his customers to make a 5 minute call. Good luck anyone who signs up......
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Loss:
$190
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